As you grow your real estate office it is more about managing people than it is about selling real estate. Keeping your agents happy, productive, and working together becomes the most important component of success. In this video we are going to begin to understand agent management and agent conflict resolution.

How Do I Manage Agents?

In this Free Broker School session we will discuss all things agent management. The primary goal for sustained profitability is always recruiting and retention.

Agent Management & Conflict Resolution:

  • Primary concern is RETENTION
  • If you make the decision – YOU LOSE!
  • Ethical or legal – decision is made for you.
  • Policy Manual – independent Contractor Agreement decision is made for you
  • Make them work it out themselves – decision is made for you.

03:05 – You don’t want to be blamed.
05:15 – Sometimes they just want to vent and be heard. Let them get it out!

Flipping a coin, rock-paper-scissors is a great way to choose who gets to go first. Do it together to save time.

06:20 “If you are asking me to make a decision, I will, but…..”

Remember, as a broker, real estate office management takes center stage, and the more adept you are at mitigating conflicts, the happier and more productive your agents will be. Happier, more productive agents means more success and profitability for you.

Let’s Talk

Do you have additional questions on this topic or want us to start a new discussion for FREE Broker School? Join the #freebrokerschool conversation – Leave your comments right here on our blog and continue the conversation. We want you to have any real estate tools you need at your disposal.

FREE BROKER SCHOOL – “Everything you need to know, but no one else will ever teach you!”


Free Broker School and RIO Genesis are part of RIO Genesis Software Solutions, the industry’s premier Real Estate Brokerage Software. is a resource to give brokers the advantage in running their offices. Hey – they know how to sell properties well, but they don’t always know all of the ins and outs of running a successful real estate brokerage. These videos are designed to give you the inside scoop from industry leader and success tornado, Mike Krein. You can’t take notes fast enough when he starts giving tips. These videos allow you to watch one nugget topic at a time, digest it and implement it to add to your success.

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